Patient Advise and Liaison Service (PALS)
The Patient Advice and Liaison Service (PALS) offer confidential advice, support, and information on health-related matters. They provide a point of contact for patients, their families, and their carers. You can also find officers from PALS in your local hospital. <SEND>
NHS North East North Cumbria Integrated Care Board (ICB) is responsible for providing services to meet the needs of the local population and all services have a responsibility to continually improve the services provided.
PALS provides help in many ways, for example, it can help you with health-related questions, help resolve concerns or problems when you're using the NHS and tell you how to get more involved in your own healthcare. PALS can give you information about health services and the NHS complaints procedure, including how to get independent help if you want to make a complaint, as well as support groups outside the NHS. PALS also help to improve the NHS by listening to your concerns and suggestions.
NHS North of England Commissioning Support (NECS) provide a complaints function on behalf of the ICB. Each individual NHS provider trust has their own internal complaints procedures.
In Stockton this service is provided by Patient Advice and Liaison Service (PALS)
More information can be found by visiting the following links:
What is PALS (Patient Advice and Liaison Service)? - NHS (www.nhs.uk)
How to complain to the NHS - NHS (www.nhs.uk)
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