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Financial Ombudsman Service

The Financial Ombudsman Service settles individual disputes between consumers and businesses that provide financial services. We resolve disputes fairly and impartially, and have the power to put things right.

Financial Ombudsman Service

Whether you're a customer with a complaint or a business handling a complaint, we aim to provide you with excellent customer service.

If you have a problem with:

  • bank accounts, payments and cards
  • payment protection insurance (PPI)
  • home, car, travel and other types of insurance
  • loans and other credit, like car finance
  • debt collection and repayment problems
  • mortgages
  • financial advice, investments and pensions

Please visit the Financial Ombudsman Service's website for further information about our services.

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Last modified on 20 February 2024